FAQ
Yes you may! However we only accept payments in USDT. To make a crypto payment, please reach out to us directly at hello@altlier.co [hello@altlier.co] for personalized assistance. Do note that crypto payments are subject to regulations based on customer locations. We ensure compliance with these regulations to provide a secure and transparent experience.
1. Ensure you have a registered account with Altlier. 2. Contact us at hello@altlier.co to express your interest in making a crypto payment. 3. Follow the instructions provided to complete the transaction.
Having an account is essential for a seamless experience. It enables us to: 1. Collect necessary information, including your shipping address, for order fulfillment. 2. Provide you with a personalized and secure transaction process.
Unfortunately, we can only process crypto payments for customers with registered accounts. Your shipping address is crucial for accurate order fulfillment. If you have any concerns, please reach out to us, and we'll be happy to assist.
No, you do not need to if you are making payments with card (Fiat). This step is only required for customers who wish to make payments with crypto.
While our focus is on simplicity, we do implement essential security measures. These include: 1. Encrypted transactions for data protection. 2. Routine checks to verify the authenticity of transactions. 3. Refusal to entertain requests lacking essential details or suspected of fraudulent activity.
We understand plans can change. If you need to modify your order, act quickly and notify our customer service team at hello@altlier.co [hello@altlier.co] . Leave your order number and details in the subject bar of the email. Be specific on the changes you wish to make, be in shipping address, adding or removing items or other adjustments. Not all changes may be possible if your order has already been processed or shipped. We will try our best to assist you within the constraints of order processing timelines.
We apologize for this inconvenience. Please double check your order invoice to ensure that there are indeed wrong items. We will also require picture proof of wrong, missing or damaged items. If so, contact hello@altlier.co [hello@altlier.co] and indicate your order number and aforementioned pictures. Once approved, we will rectify the mistake and cover any additional shipping fee.
To initiate a return, email us at hello@altlier.co with a photo of the original product and your order number. Our standard return window is 14 days. Returns after this or for damaged/used goods may be declined. For detailed policies, visit our [Refund Policy Page].
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@altlier.co [hello@altlier.co].
While we strive to facilitate smooth and transparent refund processes, it's important to be aware of the limitations imposed by external payment systems. Please note that when using a third-party payment system, certain processing fees may not be refundable. This is because the processing fee is typically absorbed by the third-party provider and is beyond our control.